DELIVERY POLICY:

Shipping Promise: We guarantee to ship your order as soon as possible with only a small shipping fee (applicable to single location delivery only). Our staff is hard at work to ensure your order is expertly packed and promptly shipped so that you are satisfied with your order.

To prove our commitment to our customers, we offer free shipping for orders over SGD80.00 anywhere in Singapore*.

Delivery Zone

*We deliver within mainland Singapore only (offshore islands eg Jurong Island, Sentosa are excluded).

Delivery Time

3 to 5 working days upon payment. If there are delays due to stock unavailability, we will inform you accordingly.

Do note that Saturdays, Sundays & Singapore Public Holidays are non-working days for us.

Contact Information

Please make sure your shipping address, phone number, and email address are accurate and complete. This contact information may be used by the shipping carriers if they have problems delivering the order. Yourgutplus+ is not liable for any items lost in mail due to wrong or incomplete address provided.

Receiving Products upon Delivery

Please check that all Products purchased are delivered/received without any missing items before you sign the delivery documents, if any.

By signing on the delivery documents, you are taken to acknowledge receipt of your Product in good order and condition.

Please open all packages immediately on receipt and report any damages or shortages to us by email within three working days.

Items left unattended

If you ask us to leave a package unattended (such as in a shed or porch) we will not accept any claim for non-delivery.

Liability

We take care to pack all orders securely, and to address them clearly. However, though unlikely, it is always possible that your order may be damaged, delayed or go astray. In which case neither we nor the delivery company can be held accountable for any consequential loss.

RETURN POLICY:

We are unable to accept any returns on consumables products – ie, vitamins, supplements, cosmetics or any other item that can be consumed or used up.